Lakeway Computer Support Michael Nelson

Back in February 2015 I contact Michael Nelson Lakeway Computer support to purchase and install a large plotter for us. The day I called Michael he showed up at our office front door in Lake Travis.

I proceeded to hand Michael a check for $2000.00 to purchase then install the new plotter at our office.

After several weeks I emailed Michael to find out what happened to our plotter. He would give me excuses like I ordered the plotter and a defective one came in. Then weeks would pass and he would tell me next week. His last excuse he sent before never returning any more emails or calls was

Michael Nelson <>

Mar 9
to Michael


I just wanted to update all of you who have had trouble getting hold of me recently.  There have been significant changes in my life of late, and unfortunately it is affecting some of you.

I have a severely sprained ankle (it’s in a walking boot) and a broken elbow.  It was a stupid accident that happened while walking my dog, it will heal in time.  However, My wife and I of 20 years have taken a trial separation, and moved all of our things into storage while we get our lives sorted out.

For those of you expecting parts and/or equipment from me, please rest assured they will be coming.  I am very sorry that my personal life is affecting my professional at this point, and I will be sorting everything out as quickly as possible.

Thank you for your patience and continued support.  Once again, my apologies.


Michael R. Nelson

Lakeway Computer Support


Here is Michael Nelson Linked in Page


Needless to say Michael stole our $2000.00 never to call back again. Michael  recently took a job at Jaspers bid dog bar in Lakeway Tx

Here is my letter to file a civil case against Micheal Nelson

Defendant: Michael Nelson, Lakeway Computer Support

Date: 4-9-15

Date of Incident:  2-3-15

To Whom It May Concern,

We wrote his company, Lakeway Computer Support, LLC, a check on February 3, 2015 for $2000 that has in the memo field “purchase of plotter.”  The check cleared the bank on the February 4th with Michael Nelson signing it with his personal signature and then “dba” with his company name.

Initially Michael told  me he found a refurbished plotter and would install the plotter and provide the new plotter for $2000.00. We paid Michael in full for this equipment and work.

As weeks passed we tried numerous times to reach Michael by phone. We were never able to reach him by phone. We then started sending emails ( see attached ) asking when the plotter would be installed. He ignored most of the emails, however did respond a few times. One response was stating that he and his wife were having marriage trouble and he was sorry for delays this may have caused. We also received an email stating he would install the plotter in Mid March. Of course Mid March came and went with no more communication from Michael Nelson.

We mailed two certified letters on March 12, 2015; one to his business address of 1200 Lakeway Drive, Suite 18B, Lakeway, 78734, and one to his home at 107 Oakbluff Cove, Lakeway 78734.  The one to his home came back at not being able to be delivered.  The one to his business was signed by a Avery Bonora. We gave him until March 31, 2015 in the certified letter to get in contact with Matt to make arrangements to get this plotter or return the money.  He told Matt that he was going to install the plotter the week of March 16th, but of course, that week came and went and we never heard from him or saw him.

We have requested several times for our plotter to be installed or to be repaid. Michael fails to follow through with communication about payment or status. We therefore wish to have our case heard.

On July 26th we received a judgment against Micheal Nelson in the amount of $2000.00 plus court cost. This was awarded through Travis County civil court in Austin Tx.


What We’ve Been Up To

It’s been awhile since you’ve heard from us at Masters Touch and that’s because we’ve been incredibly busy over here. So here’s what we’ve been up to over the last few months…

We’re very excited to announce that we are beginning to work on our home for the Home Builders Association of Greater Austin 2015 Parade of Homes at Serene Hills! It’s always exciting to begin designing one of our homes but this one especially holds great honor for us since we are able to participate and because of our previous honored entry. To check out updates about the Parade of Homes and about the Home Builders Association of Greater Austin you can check out their Facebook Page.

We’ve also been working very hard to finish up two of our custom homes that are just a few short weeks away from being completed. We already have professional photos planned for both of the houses so we can share our final product with you, but here’s a sneak peak into what we’ve been working on



IMG_2116      IMG_2121

Although we’re finishing up two houses, we’re working on five other houses! Two of the houses are a few months out from being completed. The other three we’re about to break ground and get started on. We’re excited about all of our houses and can’t wait to share more updates with you! Until our next posting, check us out on Facebook and follow us on Pinterest and Houzz!

Exploring Geothermal Heating and Cooling

With people becoming more conscious of the environment, and wanting their dollars to go further, companies around the world are coming up with new technology to satisfy consumers. Enter Geothermal Heating and Cooling Systems. These systems are both environmentally friendly and have lower operating costs.

Geothermal Systems use the Earth to heat and cool air in the home using a series of pipes, called a loop, which is installed below the surface of the ground. During the winter, Earth’s natural heat is collected as fluid circulates through the loop. It is then carried into the house where an electrical compressor and heat exchanger concentrate the Earth’s energy and releases it inside the home at higher temperatures. In summer, the home is not cooled by blowing in cold air, but rather drawing the heat from inside the home and cycles through the loop where it is absorbed by the Earth.

These systems also produce much less greenhouse gases than air conditioners, oil furnaces, and electric heating. The US Environmental Protection Agency has called ground source heat pumps the most energy-efficient, environmentally clean, and cost-effective space conditioning systems available. Further, geothermal heat pumps are durable and require little maintenance. The underground piping for the system is often guaranteed to last 25 to 50 years. And with no outside condensing units like air conditioners, they are quieter to operate.

All in all, geothermal heating and cooling is a good way to go. While the upfront cost may be a little more, the long term benefits make up for it. By using a renewable resource (the Earth’s heat) and lowering greenhouse gas emissions, there is a much smaller environmental footprint left behind.

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Simple Steps to Improve Indoor Air Quality

Indoor air quality is critical in maintaining your health.  The source of pollutants can be broad and difficult to identify.  Signs that your home has poor air quality is if you notice a change in your health after moving into your new home or harsh odors can also be an identifier of poor indoor air quality.    When compared to outdoor air quality, indoor air quality can be 2-5 times more polluted which is alarming as people spend a majority of their time indoors.  

There are three categories for improving indoor air quality:

  • Source Control
  • Improved Ventilation, and
  • Air cleaners

Here are some simple steps that can be taken to improve the overall air quality in your home:

1.  Air out all furniture and carpet for 48 hours prior to bringing them indoors.

This is the time where the new items off gas the chemicals that they obtained while being manufactured.  The smell that comes from new furniture or carpet is the slow release of VOCs (Volatile organic compounds), it is best to prevent those chemicals from ever entering your home by letting the toxins escape from the fabric.

2. Install a carbon monoxide detector

Carbon monoxide levels can rise quickly in unventilated areas without anyone noticing as there are no signs of the colorless, odorless, toxic gas.  The carbon monoxide detectors need to be installed close to the bedrooms and there needs to be at least one on every level.  Gasses in a home such a carbon monoxide need to be carefully managed by making sure proper ventilation over stoves and fireplaces is in place to control the potentially hazardous gasses.

3. Prevent any Water From Entering Your Home

Check your roof, foundation and basement or crawlspace once a year to catch leaks or moisture problems and route water away from your home’s foundation.  Leaks need to be fixed in a timely fashion to avoid moisture from spreading and gaining momentum which could potentially lead to mold and other issues compromising the air quality in your home.   Ventilating the bathroom can also help draw out moisture in an otherwise damp environment.  Moisture can be a leading culprit for harboring bacteria, when higher humidity levels are reached your walls are liable to start producing condensation.  Damp environments are harmful as bacterial thrives in a wet environment and ultimately those toxins can be released into the air.

4. Proper selection and maintenance of your air filter

Filters are measured by (MERV) minimum-efficiency reporting value based on their efficiency to remove particles from the air.  It is recommended to start with a MERV 9 rated filter or better.  A general rule of thumb is to change your air filter every 30-60 days depending on the level of occupancy and if you have pets in your home.

We hope this information has been helpful in the quest for breathing clean healthy air in your home!

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Products For Health and Safety in Your Home

Throughout the years of building houses we have come across a few items that help improve health and safety in your home.

1. Kiddie Smoke  Detector

A lithium battery operated smoke detector allows you to never have to worry about replacing batteries as it self charges off the home’s current.  This smoke detector is particularly helpful with houses with high ceilings, making it very difficult to change the batteries.   Kidde 0910 10-Yr Sealed Lithium Battery-Operated Smoke Alarm is made up of a sealed-in lithium energy offer that lasts the lifetime of the unit.  Trusted and straightforward to install, this no-maintenance alarm saves on labor and battery charges in excess of its lifetime.  This smoke detector is standard in all homes built by Masters Touch Custom Homes.

2. Great Ways to Collect Dust In Your Home: 

New Construction Homes commonly have a lot of dust in the air in the initial few weeks.  Taking an air filter and attaching it to a box fan is a great solution to trap some of the dust.  This is also a great device to put in place for people who suffer from dust allergies.  A simple contraption to enhance the air quality in a house with items that are easily accessible.

3. Enviro Coat-Premium Interior Zero VOC Paints:


Some paint companies have started manufacturing paint formulas that do not emit VOC’s (Volatile Organic Compounds).  This product will maintain healthy indoor air quality versus using  some of the traditional paints.  This paint also eliminates compounds that affect exterior air quality.  Using zero VOC paints is critical is highly sensitive area where some people are  have low tolerance for irritants that are present in standard paint products.



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Passive Cooling–An Efficient Way to Cool your Home


Passive Cooling:


With the number of 100 degree plus days in Texas, passive cooling can be considered to more easily get the indoor temperature inside the comfort range.  Passive cooling can be described as the use of the sun’s energy for the heating and cooling of living spaces.   The building takes advantage of natural energy characteristics in materials and air created by exposure to the sun. Passive systems are simple, have few moving parts, and need minimal maintenance and free of mechanical systems.  A few critical decisions during the design process could allow a building to be naturally cooled with less burden and to the cooling systems in a building.

Passive Cooling Guidelines:

  • The building should be elongated on an east-west axis.
  • The building’s south face should receive sunlight between the hours of 9:00 A.M. and 3:00 P.M. (sun time) during the heating season.
  • Interior spaces requiring the most light and heating and cooling should be along the south face of the building. Less used spaces should be located on the north.
  • An open floor plan optimizes passive system operation.
  • Use shading to prevent summer sun entering the interior.

Cross Ventilation:

Making a building permeable is the easiest way to encourage cross ventilation.   The building has to have several places where air can enter and exit a building.   For the most effective ventilation, there should be openings on the prevailing wind (windward) side of the building and, likewise, the opposite (leeward) side of the building.  This arrangement will allow the air to be pulled through the building.

Chimney or Stack Ventilation:

Another form of ventilation is through stack ventilation. In this method, the same principles of cross-ventilation apply, except a height factor is included. Since hot air rises, creating a high exit on an upper floor of a multi-story space will be more efficient at exhausting the rising heat. The hot air at the top and cool air at the bottom create a natural convection of air flow, which will also aide in the movement of air through the building. An exhaust fan can also be used if more air flow is desired.


The photo (above) is a remodel by Masters Touch Custom Homes, this photo illustrates how both exterior decking and vegetation help to prevent direct sunlight from entering the windows.

Shading devices over windows and doors prevent direct sunlight from entering the home.  Awnings, shutters and blinds will help to minimize a building from over heating.  Quality windows and doors will also prevent the compromise of the exterior envelope of a building.  Trees and other greenery strategically placed can be beneficial in preventing direct sunlight from entering the building.

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Hill Country Galleria–Business is on the rise and retail space is at 96% occupancy

After 2 1/2 years, the Hill Country Galleria is on the rise and is almost to full occupancy.  The galleria has come a long way since 2010 when it was only at 60% occupancy.  Since being purchased out of bankruptcy in 2010, The Hill Country Galleria has steadily gained momentum in both sales and occupancy.   The amount of sales tax that is produced by the galleria has increased each year.  In 2011 the amount of sales tax that was generated by the shopping center was 1.63 million dollars.  Whole Foods (35,000 square-feet) has added a significant amount of business to the Mall since its opening on June 19th, 2012.   Some shoppers have even stated that the retail shops have a European flare to them.  Retail store owners were interviewed and overall are pleased with the increase in amount of business this year.

Future Plans: There are plans to add additional office facilities.  Plans are currently going through the city for final approval.  The owners are also interested in adding additional entrances to the mall, one of the entrances would allow patrons to enter the galleria off of RR 620.

The Hill Country Galleria  encourages community interaction and frequently hosts events for the public.  Take a look at their outdoor music schedule every Saturday 7-9PM!

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Information courtesy of Community Impact Newspaper